Returns & Exchange Policy

Returns Eligibility

At Thermotec, we are committed to providing high-quality thermal and acoustic insulation products. We accept returns for defective products only under the following conditions:

• The product was delivered in a defective or damaged state.

• The issue arises due to a manufacturing fault.

Return Process

Initiate a Return: Contact our customer support team within 14 days of receiving the product at customerservice@thermotec.com.au or call us at 1300 727 083.

• Include the order number

• Details of the defect

• Photographic evidence

Return Approval: Once verified, we will approve the return and provide you with instructions for sending the product back.

Product Return: Products must be returned in their original packaging. Thermotec will cover return shipping costs for defective products.

Exchange of Products

• Upon receiving and inspecting the returned product, we will arrange for a replacement product to be sent to you at no additional cost.

• If the replacement product is unavailable, a full refund will be provided to the original payment method.

Important Notes

• Returns are accepted only for defective products; change-of-mind returns are not eligible.

• All returned items must be in the same condition as received.

Contact Us

For any questions about our Returns Policy or to initiate a return, please contact us:

Email: customerservice@thermotec.com.au

Phone: 1300 727 083